{"id":383,"date":"2022-11-09T16:53:58","date_gmt":"2022-11-09T15:53:58","guid":{"rendered":"https:\/\/averalgroup.com\/?page_id=383"},"modified":"2023-01-15T20:34:30","modified_gmt":"2023-01-15T19:34:30","slug":"services-averal-group","status":"publish","type":"page","link":"https:\/\/averalgroup.com\/index.php\/services-averal-group\/","title":{"rendered":"Services"},"content":{"rendered":"\t\t
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Services<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Strategic consulting<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Assess CX & EX Maturity<\/p>\n

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Assess sales effectiveness
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Design ideal customers and
employees\u2019 journey
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Design a customer-centric
organization to support your
ambition<\/p>

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Manage change<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Project management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Implement a robust\u00a0customer listening program\u00a0<\/span>: \u201cWho, What and When\u201d<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Implement an efficient\u00a0<\/span>issues resolution model and\u00a0<\/span>ideas generation pipeline<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Improve Customer services<\/span><\/p>

and Sales effectiveness<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Engage all Employees<\/span><\/p>

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Market research<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Design, build, deploy<\/p>

(surveys, dashboards, alerts)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Analyze results and<\/p>

recommend<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Benchmark with competition
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Manage your own panel of<\/p>

customers and employees\u2019<\/p>

ambassadors<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Strategic consulting<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The way we do business is changing fast. Accelerating trends demand new answers. Better serve your clients become a journey and not a destination, as you must constantly search to improve or adapt to their new needs.<\/p>

At Averal group, we first evaluate your CX maturity to better scale your <\/span>needs.<\/p>

We then help you design your roadmap and governance, re-boost your <\/span>program and sustain the effort.<\/p>

No one else knows your business better than you and your employees, we <\/span>support your creativity and ideas generation. We just bring you the ingredients you need to execute and perform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Project Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We support your roadmap execution and ROI generation.<\/p>

We are results driven.<\/p>

We think big, but start small and be able to scale fast the NPS <\/span>program.<\/p>

We leverage best proven tools and methodologies of continuous <\/span>improvement to:<\/p>

Transform results into actionable insights to deliver what is truly important\u00a0 <\/span>for your customers, resulting in a better partnership.<\/span><\/p>

Anchor a continuous improvement mindset within our teams & Clients teams.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"2\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Market research<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You want to go deeper in the analysis? We connect Experiences data with Operational data to identify key actionable insights and better prioritize actions.<\/p>

You want to benchmark with your competitors? We help you to get <\/span>accurate data in a timely manner.<\/p>

You want your own panel? We can help you create and coordinate your <\/span>own customers and employees’ ambassadors to test concepts faster and accelerate your Go to Market.<\/p>

You want to rely on experts for some of your recurring activity? We can <\/span>design surveys, monitor the customer listening program and deliver analysis and recommendation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Nos partenaires<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Averal Group has choseen to partner with strong experts to best accompany its clients<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Capventis\u2019s solution providers experts help organisations collect and interpret operational and experience data. They assist customers in improving their operations and measuring the experiences they deliver, enabled by the power of the \"\"<\/a> Experience Management Platform and \"\"<\/a> methodology.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"zendesk\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Provide tailored experiences across all channels. Your business become more efficient and effective at servicing your customers by helping you to engage with them on the channel that is most convenient to you and requires the least effort.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Services Strategic consulting Assess CX & EX Maturity Assess sales effectiveness Design ideal customers and employees\u2019 journey Design a customer-centric organization to support your ambition Manage change Learn More Project management Implement a robust customer listening program : \u201cWho, What and When\u201d Implement an efficient issues resolution model and ideas generation pipeline Improve Customer services and Sales effectiveness Engage […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-383","page","type-page","status-publish","hentry"],"yoast_head":"\nServices - Averal Group<\/title>\n<meta name=\"description\" content=\"Find out about what services we offer at Averal Group, from strategic consulting and project management to market research\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/averalgroup.com\/index.php\/services-averal-group\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Services - Averal Group\" \/>\n<meta property=\"og:description\" content=\"Find out about what services we offer at Averal Group, from strategic consulting and project management to market research\" \/>\n<meta property=\"og:url\" content=\"http:\/\/averalgroup.com\/index.php\/services-averal-group\/\" \/>\n<meta property=\"og:site_name\" content=\"Averal Group\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-15T19:34:30+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/averalgroup.com\/wp-content\/uploads\/2022\/10\/pexels-yan-krukov-7793730-768x512.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/averalgroup.com\\\/index.php\\\/services-averal-group\\\/\",\"url\":\"http:\\\/\\\/averalgroup.com\\\/index.php\\\/services-averal-group\\\/\",\"name\":\"Services - 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