{"id":694,"date":"2022-12-08T15:05:01","date_gmt":"2022-12-08T14:05:01","guid":{"rendered":"https:\/\/averalgroup.com\/?page_id=694"},"modified":"2023-11-02T11:37:33","modified_gmt":"2023-11-02T10:37:33","slug":"home-of-averal-group","status":"publish","type":"page","link":"https:\/\/averalgroup.com\/","title":{"rendered":"Home"},"content":{"rendered":"\t\t
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Averal Group<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Unleash your customers\u2019 potential<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We help you structure your strategic vision, execute and sustain change.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We provide tailored advisory solutions to build a world-class experience management\npractice : customers, employees, brands, CSR.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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The unprecedented evolution of technology and digitalisation is structurally transforming customer expectations.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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executives expects\ncustomers to be\nmore demanding<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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is the\nrevenue at risk\nbecause of bad\nexperiences<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Today, more than ever, customer experience is considered a key\ndifferentiator for companies facing several challenges:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Perform in competitive markets that are often saturated and diversify<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Implement new omnichannel customer paths, and make existing ones more fluid and better\nmanaged<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Develop the posture of customer relations teams and increase their specific added value<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Adjust their organizations and implement new operating modes<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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The opportunities open to companies are also greater than\never:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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to transform\nmarketing, sales and\ncustomer relationship\nroles.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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To streamline channel\nmanagement with a\nview to improving\nefficiency.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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To pioneer a unique\nmultichannel customer\nexperience.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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To create\nhigh-performance,\npersonalized digital\nchannels.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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of time in industries emotion appears has the first factor of fidelisation<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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is the likelihood of a\ncustomer to repurchase\nafter a high emotion rate<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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is the likelihood of\na customer to purchase\nafter a 5 stars satisfaction\nexperience (vs a 1-2\nstars)<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Our customers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"country<\/figure><\/div>
\"essilor<\/figure><\/div>
\"mobilize<\/figure><\/div>
\"the<\/figure><\/div>
\"nitidae<\/figure><\/div>
\"pce<\/figure><\/div>
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Testimonies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sandrine a r\u00e9alis\u00e9 un super boulot pour le compte de l’association Nitidae, et en particulier pour son programme Nkalo. L accompagnement de Sandrine dans la revue du positionnement strat\u00e9gique, le parcours client, la d\u00e9clinaison d un plan d\u2019actions nous ont permis d\u2019acc\u00e9l\u00e9rer la croissance et le d\u00e9veloppement de notre offre de service, et les revenus associ\u00e9s. Je recommande vivement Sandrine, qui a fait preuve de beaucoup d\u2019engagement et de professionnalisme tout au long de la mission.<\/p>\n

Matthieu Tieberghien, Directeur Nitidae<\/span>
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<\/span><\/p>

C’est par hasard que nous avons d\u00e9couvert, depuis Zurick Averal Group et Sandrine Wray. Imm\u00e9diatement son engagement, sa capacit\u00e9 d\u2019innovation et sa connaissance des grandes entreprises internationales nous a s\u00e9duit.<\/span>
<\/p>\n

Capable de travailler aussi bien en Anglais qu\u2019en Fran\u00e7ais, Sandrine a su nous apporter son expertise pour d\u00e9velopper la strat\u00e9gie mondiale de \u00ab Customer Centricity \u00bb sous ma responsabilit\u00e9 au sein de The Adecco Groupe.<\/p>\n

J\u00e9rick Develle<\/p>\n

Senior-Vice Pr\u00e9sident The Adecco Gro<\/em>up<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Averal Group Unleash your customers\u2019 potential We help you structure your strategic vision, execute and sustain change. We provide tailored advisory solutions to build a world-class experience management practice : customers, employees, brands, CSR. The unprecedented evolution of technology and digitalisation is structurally transforming customer expectations. 0 % executives expects customers to be more demanding […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-694","page","type-page","status-publish","hentry"],"yoast_head":"\nHome - 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